HUMAN CAPITAL MANAGEMENT: Controls Over the Use of Temporary Management Assignments Need Improvement

Amtrak employs about 3,100 management and 17,900 union workers, and often uses union employees to temporarily fill management positions. Since August 2001, 1,476
Amtrak union employees have temporarily filled these positions.1 Amtrak's use of union workers to fill temporary management positions is important because it allows
the company to fill critical management vacancies in a timely way, and provides opportunities for union workers to develop their management and leadership skills,
which could help move them into permanent management positions. To the extent that Amtrak does not properly manage the process to fill these positions, it risks not having
appropriate management oversight of its activities, inefficiencies in operations, and missed opportunities to develop future managers and leaders.