TRAIN OPERATIONS AND BUSINESS MANAGEMENT: Addressing Management Weaknesses Is Key to Enhancing the Americans with Disabilities Program

Our reporting objective is to assess the progress toward achieving the ADA program goals and to address the management control issues raised in our previous report. During FY 2012 and FY 2013, the primary program goal was to make locations ADA-compliant for which Amtrak has sole responsibility for the station, platform, and parking structure. For FY 2014, the ADA management team approved a new program goal that focuses on addressing stations with significant accessibility deficiencies.