The National Academy of Public Administration (NAPA) Organizational Assessment for Amtrak Office of Inspector General (OIG)

Earlier this year, the Inspector General asked the National Academy of Public Administration (NAPA) to conduct an organizational assessment of the Amtrak Office ofinspector General. The assessment was intended to help the OIG implement the goals in our strategic plan by identifYing our core organizational strengths and weaknesses and developing specific, prioritized actions to improve OIG processes, policies, and management practices. NAPA assembled an expert panel and a project team to conduct the assessment and provided a written report of their assessment on August 31, 2010 (Attached). NAPA's report contains observations and recommendations that are focused on eight areas where the assessment showed that the Amtrak OIG can enhance its operations The eight areas are: Internal Communication, External Communication, Work Planning and Prioritization, Quality and Timely Work Processes, Independence, Policy Management and Updates, Human Capital Management, and Performance Measures. Click the link below to read the full report.