Engagement Memo—Top Management and Performance Challenges – Fiscal Years 2019 and 2020 (Project code 008‐2018)

We are initiating a project to update our March 2017 report, Amtrak: Top Management and Performance Challenges – Fiscal Years 2017 and 2018.1 This report summarized our assessment of the top challenges facing the company and the company’s progress in addressing them.

We plan to identify the current management challenges facing the company, and assess the company’s efforts to address them. As part of this work, we will consider new issues identified through our audit and investigative work; external reports from such agencies as the U.S. Government Accountability Office and the U.S. Department of Transportation; and legislative hearings, Surface Transportation Board proceedings, and other activities. We also plan to review pertinent laws, policies, guidance, and other relevant documents.