Strategic Action Plan FY25-30

The Amtrak Office of Inspector General (OIG) Strategic Action Plan for Fiscal Years 2025-2030 outlines the mission, vision, and values; organizational goals; and actions that guide and drive our organization as we accomplish, with integrity, our mission to provide independent, objective, and non-partisan oversight of Amtrak’s programs and operations through our audits and investigations.

Amtrak is in a historically unprecedented position since it began operations in 1971. Not only is it charged with providing safe, efficient, and effective transportation to its customers, but it is now advancing the largest capital portfolio in its history. With access to as much as $66 billion from the Infrastructure Investment and Jobs Act, the company is in varying stages of modernizing its fleet, tunnels, bridges, stations, and technology systems. At the same time, the company is pursuing ambitious goals of doubling prepandemic ridership to 66 million by fiscal year (FY) 2040 and expanding service to as many as 160 new communities, all while adapting to changes in customer demand in the wake of the pandemic.

The volume of federal funds, the creation of a capital delivery function, and the massive hiring of workers to execute its plans present significant implementation risks and oversight challenges. While the company is pursuing this monumental effort, it also must meet obligations that are difficult under the best of circumstances: running a safe, efficient passenger railroad, pursuing financial stability, and providing excellent service to its customers. Our work demonstrates that Amtrak recognizes the complexity of this moment and is taking steps to proceed responsibly. Nevertheless, the scope of this undertaking is enormous and requires robust, coordinated oversight by the OIG, Federal Railroad Administration, Amtrak’s Board of Directors, and Congress. Accordingly, our Strategic Action Plan will guide our staff to focus on high-impact and high-risk issues at this pivotal moment in the company’s history while simultaneously maintaining organizational flexibility, improving the capabilities of our staff, levying clear expectations for our team, informing key stakeholders, and measuring success.