Amtrak Improvement Initiatives: Sustained Attention and Effective Implementation Keys to Success

Thank you for the opportunity to discuss some of our recent report recommendations and the actions that Amtrak has taken in response. Over the last 2½ years, we have issued 39 reports on a wide variety of Amtrak programs and activities (see appendix).

Today, in line with the hearing’s focus on Amtrak’s ongoing structural reorganization, my testimony will center on reports related to improving Amtrak’s operational and financial performance and the actions Amtrak has taken in response to them. The reports contribute to one of Amtrak’s strategic goals—achieving financial and organizational excellence.