Audit Reports
1 - 10 of 211 Results
Audit Reports
GOVERNANCE: Opportunities Exist to Better Use Data to Improve the Customer Experience
Providing consistent, high‐quality customer service has been a longstanding strategic priority for Amtrak (the company).1 To that end, the company uses customer satisfaction surveys and other tools to collect data to help identify issues, inform b
Tracking Number: OIG-A-2024-006 | 04/18/2024
Audit Reports
ASSET MANAGEMENT: Company Has Opportunities to More Effectively Manage and Safeguard Maintenance-of-Equipment Inventory
Our objective was to evaluate the effectiveness of the company’s processes and controls for managing and safeguarding its inventory.
Tracking Number: OIG-A-2024-004 | 02/22/2024
Audit Reports
FINANCIAL MANAGEMENT: Quality Control Review of the Independent Audit of Amtrak’s Consolidated Financial Statements for Fiscal Year Ended 2023
Amtrak (the company) contracted with the independent certified public accounting firm of Ernst & Young LLP to audit its consolidated financial statements as of September 30, 2023, and for the year then ended, and to provide a report on interna
Tracking Number: OIG-A-2024-003 | 01/05/2024
Audit Reports
HUMAN RESOURCES: Company is Meeting Hiring Goals but Has Opportunities to Improve Hiring Efficiency
Our objective was to assess the extent to which the company is prepared to hire, onboard, and retain a sufficient agreement workforce to execute its growth plans.
Tracking Number: OIG-A-2024-002 | 12/12/2023
Audit Reports
TECHNOLOGY: Results of Audit Assessing Company Controls to Protect Information Systems and Data from Insider Threats
Like other organizations, Amtrak (the company) faces the inherent cybersecurity risk that employees or contractors are “insider threats”—that is, that they could maliciously or unintentionally use information systems or data in a manner that harms
Tracking Number: OIG-A-2024-001 | 12/11/2023
Audit Reports
Major Programs: Company Improved Management of New Acela Program, but Additional Delays and Cost Increases are Likely
Our objective was to reassess the company’s management and oversight of New Acela, including the trainset acquisition and other program elements necessary to launch revenue service, since we last rep
Tracking Number: OIG-A-2023-013 | 09/29/2023
Audit Reports
MAJOR PROGRAMS: Americans with Disabilities Act Program Progressing, but Faces Some Challenges to Meeting Completion Goals
Our objective was to provide the status of the company’s progress toward achieving compliance with the ADA and identify any challenges that could delay progress.
Tracking Number: OIG-A-2023-012 | 09/14/2023
Audit Reports
FINANCIAL MANAGEMENT: The Company Has Proactively Taken Steps to Comply with the Infrastructure Investment and Jobs Act
Our objective was to assess the company’s early efforts to comply with all Infrastructure Investment and Jobs Act requirements, with a focus on its ability to use, account for, and report on the $22 billion in direct IIJA funding it will receive.
Tracking Number: OIG-A-2023-011 | 09/01/2023
Audit Reports
GOVERNANCE: Company Is Strengthening Project Cost Management but Can Better Organize Costs and Improve Guidance
Our objective was to identify any challenges with company systems and processes that could impede the Capital Delivery department’s ability to effectively track and manage costs for capital projects.
Tracking Number: OIG-A-2023-010 | 07/17/2023
Audit Reports
SAFETY AND SECURITY: Company Faces Impediments Identifying and Managing Private Security Contractors
Our initial objective was to assess the effectiveness of the company’s oversight and coordination of its private security contractors, but we reported our observations now to inform the company’s eff
Tracking Number: OIG-MAR-2023-009 | 06/23/2023