TICKET AGENT USES E-VOUCHERS TO STEAL MONEY
February 27, 2014 | Investigative Summaries
OI found that a ticket agent was improperly using E-Vouchers to steal money from Amtrak. An E-Voucher is automatically created for a ticketed passenger when the passenger fails to board their train. Additionally, if a passenger changes their mind about their travel after purchasing a ticket, they can turn in their E-Ticket for an E-Voucher.