Engagement Memos
11 - 20 of 242 Results
Engagement Memos
Engagement Memo—Protecting Information Systems and Data from Insider Threats
We are initiating an audit of Amtrak’s (the company) information security practices for protecting its systems and data internally from unauthorized disclosure, modification, or compromise.
Tracking Number: 005-2023 | 01/23/2023
Engagement Memos
Engagement Memo—Safety and Security: Oversight and Coordination of Private Security Contractors
We are initiating an audit of Amtrak’s private security contractors. Our objective will be to assess the effectiveness of Amtrak’s oversight and coordination of private security contractors, systemwide.
Tracking Number: 004-2023 | 11/21/2022
Engagement Memos
Engagement Memo—New Acela Program Delivery
We are initiating an audit of Amtrak’s (the company) New Acela program. This will be our fifth review in a series on the New Acela program.
Tracking Number: 003-2023 | 11/07/2022
Engagement Memos
Engagement Memo— Customer Service
We are initiating an audit of Amtrak’s (the company) customer service program. Our objective will be to assess the company’s efforts to collect and use customer service data to improve the customer experience.
Tracking Number: 001-2023 | 10/27/2022
Engagement Memos
Engagement Memo—Agreement Workforce Audit
We are initiating a review of Amtrak’s (the company) strategies to build its agreement workforce. Our objective will be to assess the company’s efforts to build and maintain an agreement workforce that can execute its growth and renewal plans.
Tracking Number: 014-2022 | 09/06/2022
