All Audit Documents
INFORMATION TECHNOLOGY: Better Identifying and Tracking Operational Technology Assets Across the Company Would Improve Cybersecurity
Our objective for this report was to assess the effectiveness of the company’s practices for identifying and tracking its operational technology assets to facilitate its ability to protect them from cybersecurity threats.
Tracking Number: OIG-A-2023-002 | 11/07/2022
We are initiating an audit of Amtrak’s (the company) customer service program. Our objective will be to assess the company’s efforts to collect and use customer service data to improve the customer experience.
Tracking Number: 001-2023 | 10/27/2022
GOVERNANCE: Company Appears on Track to Achieve Emissions Reduction Goals; Opportunities Exist to Reduce Excess Idling and Provide Training
Our objective for this report was to assess how effective the company has been in achieving its emissions-reduction goals.
Tracking Number: OIG-A-2023-001 | 10/18/2022
We are initiating a review of Amtrak’s (the company) strategies to build its agreement workforce. Our objective will be to assess the company’s efforts to build and maintain an agreement workforce that can execute its growth and renewal plans.
Tracking Number: 014-2022 | 09/06/2022
We are initiating a review of Amtrak’s (the company) inventory controls and management. Our objective will be to evaluate company’s processes and controls to manage and safeguard its inventory of materials, tools, and supplies.
Tracking Number: 013‐2022 | 09/01/2022
ACQUISITION AND PROCUREMENT: Company’s Electronic Procurement System Limits Effective Contract Oversight
We initiated this work as a survey of Amtrak’s practices for developing and managing construction contracts.
Tracking Number: OIG-MAR-2022-013 | 08/16/2022