• Company Established a Management Framework for Long Distance Fleet Replacement Program but Can Improve Risk Management and Clarify Lines of Authority

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  • Company is Taking Steps to Address its Risk of Train Strikes but Does Not Have a Comprehensive Risk Management Process

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  • The Company Can Improve the Quality of Customer Service to Passengers with Disabilities

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  • The Company Has Made Progress Supporting the Hudson Tunnel Project but Has Opportunities to Reduce Its Risk

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  • Improved Planning for Maintenance Facility Upgrades Could Help the Company Better Meet Its Fleet Goals

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  • Amtrak OIG investigation leads to guilty plea in $12 million health care fraud scheme

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  • OIG investigation leads to prison time, $2 million in restitution for four executives of a masonry firm who bribed an Amtrak employee

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  • Former Amtrak employee sentenced to prison for bilking pandemic relief program of nearly $1 million

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About Us

Our mission is to provide independent, objective oversight of Amtrak’s programs and operations through audits and investigations focused on recommending improvements to Amtrak’s economy, efficiency, and effectiveness; preventing and detecting fraud, waste, and abuse; and providing Congress, Amtrak management, and Amtrak’s Board of Directors with timely information about problems and deficiencies relating to Amtrak’s programs and operations.

Contact Us Learn More About Us

Report Fraud, Waste and Abuse Click here to access the Amtrak OIG Tip Hotline Form
Whistleblower Protection Click here for more information on Whistleblower Rights
Passenger Complaints Click here for passenger assistance with Amtrak, or call 1 (800) 872-7245