• The Company Can Improve the Quality of Customer Service to Passengers with Disabilities

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  • Company Is Strengthening Project Cost Management but Can Better Organize Costs and Improve Guidance

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  • Better Managing and Monitoring of Family Medical Leave Act Use Would Reduce Risks

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  • Americans with Disabilities Act Program Progressing, but Faces Some Challenges to Meeting Completion Goals

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  • Company Improved Management of New Acela Program, but Additional Delays and Cost Increases are Likely

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  • Additional Insights on Fraud Risks as the Company Increases Its Contracts and Procurements

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  • Portal North Bridge Project is Progressing, but Opportunities Exist to Improve Company Oversight and Reduce Risk

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  • New York acupuncturist sentenced to prison for role in bilking Amtrak’s health care plan of $9 million

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  • MAJOR PROGRAMS: Amtrak Is Establishing a Structure for Managing the Frederick Douglass Tunnel Program, but Better Planning Would Improve Oversight and Reduce Risks

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  • Semiannual Report to Congress #70 (April 1, 2024 to September 30, 2024)

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  • Company Established a Management Framework for Long Distance Fleet Replacement Program but Can Improve Risk Management and Clarify Lines of Authority

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  • Company is Taking Steps to Address its Risk of Train Strikes but Does Not Have a Comprehensive Risk Management Process

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PLEASE NOTE

**This website is currently not being updated due to the suspension of Federal government services. The last update to the site was September 30, 2025. Updates to the site will start again when the Federal government resumes operations.**

About Us

Our mission is to provide independent, objective oversight of Amtrak’s programs and operations through audits and investigations focused on recommending improvements to Amtrak’s economy, efficiency, and effectiveness; preventing and detecting fraud, waste, and abuse; and providing Congress, Amtrak management, and Amtrak’s Board of Directors with timely information about problems and deficiencies relating to Amtrak’s programs and operations.

Contact Us Learn More About Us

Report Fraud, Waste and Abuse Click here to access the Amtrak OIG Tip Hotline Form
Whistleblower Protection Click here for more information on Whistleblower Rights
Passenger Complaints Click here for passenger assistance with Amtrak, or call 1 (800) 872-7245