All Audit Documents
21 - 30 of 642 Results
Engagement Memos
Engagement Memo—Safety and Security: Oversight and Coordination of Private Security Contractors
We are initiating an audit of Amtrak’s private security contractors. Our objective will be to assess the effectiveness of Amtrak’s oversight and coordination of private security contractors, systemwide.
Tracking Number: 004-2023 | 11/21/2022
Engagement Memos
Engagement Memo—New Acela Program Delivery
We are initiating an audit of Amtrak’s (the company) New Acela program. This will be our fifth review in a series on the New Acela program.
Tracking Number: 003-2023 | 11/07/2022
Audit Reports
INFORMATION TECHNOLOGY: Better Identifying and Tracking Operational Technology Assets Across the Company Would Improve Cybersecurity
Our objective for this report was to assess the effectiveness of the company’s practices for identifying and tracking its operational technology assets to facilitate its ability to protect them from cybersecurity threats.
Tracking Number: OIG-A-2023-002 | 11/07/2022
Engagement Memos
Engagement Memo— Customer Service
We are initiating an audit of Amtrak’s (the company) customer service program. Our objective will be to assess the company’s efforts to collect and use customer service data to improve the customer experience.
Tracking Number: 001-2023 | 10/27/2022
Audit Reports
GOVERNANCE: Company Appears on Track to Achieve Emissions Reduction Goals; Opportunities Exist to Reduce Excess Idling and Provide Training
Our objective for this report was to assess how effective the company has been in achieving its emissions-reduction goals.
Tracking Number: OIG-A-2023-001 | 10/18/2022
