Engagement Memos
11 - 20 of 238 Results
Engagement Memos
Engagement Memo—New Acela Program Delivery
We are initiating an audit of Amtrak’s (the company) New Acela program. This will be our fifth review in a series on the New Acela program.
Tracking Number: 003-2023 | 11/07/2022
Engagement Memos
Engagement Memo— Customer Service
We are initiating an audit of Amtrak’s (the company) customer service program. Our objective will be to assess the company’s efforts to collect and use customer service data to improve the customer experience.
Tracking Number: 001-2023 | 10/27/2022
Engagement Memos
Engagement Memo—Agreement Workforce Audit
We are initiating a review of Amtrak’s (the company) strategies to build its agreement workforce. Our objective will be to assess the company’s efforts to build and maintain an agreement workforce that can execute its growth and renewal plans.
Tracking Number: 014-2022 | 09/06/2022
Engagement Memos
Engagement Memo— Inventory Controls and Management
We are initiating a review of Amtrak’s (the company) inventory controls and management. Our objective will be to evaluate company’s processes and controls to manage and safeguard its inventory of materials, tools, and supplies.
Tracking Number: 013‐2022 | 09/01/2022
Engagement Memos
Engagement Memo - High Security Keys
We are initiating a review of Amtrak’s (the company) controls overs its high-security keys, such as those that access rail switches and the right-of-way. We are undertaking this review based on a referral from our Office of Investigations.
Tracking Number: 012-2022 | 05/11/2022
